Making a Freedom of Information Request

How to make a Freedom of Information (FOI) request.

You can a request in one of the following ways:

  • By email to
  • By post to Freedom of Information Officer, Legal & Governance, University of Liverpool, Foundation Building, 765 Brownlow Hill, Liverpool L69 7ZX. 

Due to home working, please use email wherever possible. It must include:

  • Your real name; and
  • An email or postal address to which we can reply.

Try to explain what you want as clearly as possible. Do not deliberately ‘fish’ for information by submitting a broad or random request.

If you want a specific document, tell us. Any details such as an author or its likely location (e.g. the relevant staff member, department, or faculty) will help. If you require statistics, be as precise as possible about timescales and provide definitions of any terminology you use.

If we cannot understand your request, we will contact you to clarify it.

We keep records of our correspondence with you about your request and records containing your name, contact details, a summary of your request, and your relationship with the University (if known). If you are asked to verify your identity because you are requesting access to your personal data records, we will store a copy of your identity documentation.

We use this information to ensure that the University complies with our legal obligations, demonstrate, and monitor our compliance and analyse who we are receiving requests from to monitor demand. Read our Information Compliance Privacy Notice

What information can I request?

You can ask for any information you think the University may hold. That would be suitable for the general public to see. The right only covers recorded information - emails, printed or handwritten documents, images, video, and audio recordings.

We may have already published the information. Our sets out what information the University publishes or intends to publish, how the information can be accessed and whether a charge will be made for it.

To access personal information, such as your HR or Occupational Health records, make a Subject Access Request under the UK GDPR.

Will I get all of my data?

We'll provide what information we can. It may not be given to you if it is exempt. For example, it would unfairly reveal personal details about somebody else. If information is exempt, we will explain why. You can read more about exemptions on the Information Commissioner's website.

When will I receive my information?

The University will respond within 20 working days from the date that your request is received and verified. You will be told the response date in an acknowledgment email or letter (depending on how you made your request).

If a request is complex or numerous, this can be extended by a further two months. We will tell you if an extension is required.

Unhappy with our response?

If you are unhappy with how we have handled your request, you can ask the University to review it. Tell us why you want the decision to be reviewed and include any information that can help us consider the matter further. We will tell you the decision within 20 working days from the date your review request is received.

Following an internal review, if you remain dissatisfied, you have a right to appeal to the Information Commissioner. Contact The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. Telephone: 0303 123 1113 There is no charge for making an appeal.

Last update: 9 August 2022

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