To enable the student to identify and provide appropriate services for dealing with enquiries in different record keeping environments.

(LO1) Explain the importance of access within the national and international environment.

(LO2) Analyse different types of reference service and explain their aims and objectives.

(LO3) Describe different types of user and understand and respond to their needs.

(LO4) Contribute to the management of a public searchroom service.

(LO5) Make effective use of finding aids.

(S1) Business and customer awareness basic understanding of the key drivers for business success – including the importance of innovation and taking calculated risks – and the need to provide customer satisfaction and build customer loyalty

(S2) Communication and collaboration online participating in digital networks for learning and research

(S3) Digital scholarship participating in emerging academic, professional and research practices that depend on digital systems

(S4) Information technology (application of) adopting, adapting and using digital devices, applications and services

(S5) Information literacy online, finding, interpreting, evaluating, managing and sharing information

(S6) Positive attitude/ self-confidence A 'can-do' approach, a readiness to take part and contribute; openness to new ideas and the drive to make these happen

(S7) Problem solving/ critical thinking/ creativity analysing facts and situations and applying creative thinking to develop appropriate solutions.

Topics covered during the module may include:

The importance of access;

Defining reference and user services;

Internal and external users of these services;

Understanding users and user needs;

Managing enquiries;

Providing a search room service;

Using finding aids;

Providing remote access;

Provision of surrogates.

Online Discussions:
Learning blog.
Notes: Online learning blog in Canvas designed to encourage interaction with other students.

Online Quiz:
Xerte based test your learning quizzes.
Notes: Online test your learning quizzes designed to test whether learning outcomes have been achieved.

Practical:
Suggested activities designed to explore practical implications of theoretical learning.
Notes: Activities are suggested to enable students to put into practice what they have learned and/or to learn through doing.

Self-Directed Learning: Students are given access to online learning materials which include reading, quizzes, learning blog and suggested activities which are carried out according to the student's requirements.