To provide the student with general management skills through their application in record-keeping environments;

To enable the student to design and implement effective policies and procedures for preserving records and making them accessible in appropriate ways for the widest possible variety of uses and users;

To help the student to identify and communicate the mission and objectives of an archives or records management service in appropriate ways to a variety of stakeholders.

(LO1) Substantive and detailed knowledge in areas designated by the module

(LO2) An improved ability to communicate appropriately for specified purposes and audiences, employing relevant oral and/or written presentation skills

(LO3) Appropriate knowledge of the professional context of record-keeping, including awareness of relevant professional bodies and government and international agencies and their impact on record-keeping practice, and the relationship between record-keeping and other related professions

(LO4) Appropriate knowledge of the legal, regulatory and organisational environments of record-keeping and their impact on records creation and record-keeping practice

(LO5) An ability to identify and analyse appropriate criteria (e.g. resource availability, stakeholder needs, risk assessment) for planning and decision-making within a range of contexts relevant to the module, including using of appropriate research methods for identifying these criteria

(LO6) An informed appreciation of professional and ethical frameworks, requirements and mechanisms for continuing professional development including analysis of their role and effectiveness in practice

(LO7) Appropriate knowledge and understanding of the concepts, principles and techniques involved in effective leadership and management

(LO8) An improved ability to interact with individuals and groups in relevant settings, including group or team work, and an understanding of the principles of customer service relevant to the scope of the module

(S1) Communication (oral, written and visual) - Presentation skills – oral

(S2) Communication (oral, written and visual) - Presentation skills - written

(S3) Communication (oral, written and visual) - Influencing skills – envisioning

(S4) Communication (oral, written and visual) - Influencing skills – persuading

(S5) Communication (oral, written and visual) - Report writing

(S6) Working in groups and teams - Group action planning

(S7) Working in groups and teams – Leadership

(S8) Critical thinking and problem solving - Problem identification

(S9) Critical thinking and problem solving - Critical analysis

(S10) Global citizenship - Understanding of equality and diversity

(S11) Commercial awareness - Ability to analyse/balance risk and reward

(S12) Commercial awareness - Customer service skills

(S13) Commercial awareness - Relevant understanding of organisations

Topics covered during the module may include:

Introduction to management;

People matters – HR management;

Money matters – financial management;

Marketing for Information services;

Customer service;

Project management;

Fund-raising and grant management;

Advocacy, outreach, engagement and participation;

Measuring impact;

Risk assessment.

Seminar/interactive lectures:
A variety of learning experiences (lectures, seminars, practical exercises, field trips) are provided, with students encouraged to use their understanding to interrogate practical issues. Seminars and lectures to be delivered synchronously both in person and online.

Field Work:
A variety of learning experiences (lectures, seminars, practical exercises, field trips) are provided, with students encouraged to use their understanding to interrogate practical issues. In most cases student will be expected to travel to the associated site; if this is impossible an equivalent learning experience will be provided.

Placement:
A week-long group placement in a record-keeping environment with students encouraged to use their understanding to interrogate practical issues and develop project management and team-working skills. Placements may be in person or virtual as appropriate to the nature of the task and the needs of the students.

Teaching will take place face-to-face on campus and online for students unable to travel to Liverpool.