ULMS Electronic Module Catalogue

The information contained in this module specification was correct at the time of publication but may be subject to change, either during the session because of unforeseen circumstances, or following review of the module at the end of the session. Queries about the module should be directed to the member of staff with responsibility for the module.
Title TOTAL QUALITY MANAGEMENT
Code KMGT609
Coordinator Dr M Tickle
Operations and Supply Chain Management
M.Tickle@liverpool.ac.uk
Year CATS Level Semester CATS Value
Session 2021-22 Level 7 FHEQ Whole Session 15

Pre-requisites before taking this module (other modules and/or general educational/academic requirements):

 

Modules for which this module is a pre-requisite:

 

Programme(s) (including Year of Study) to which this module is available on a required basis:

 

Programme(s) (including Year of Study) to which this module is available on an optional basis:

 

Teaching Schedule

  Lectures Seminars Tutorials Lab Practicals Fieldwork Placement Other TOTAL
Study Hours           50

100

150
Timetable (if known)              
Private Study 0
TOTAL HOURS 150

Assessment

EXAM Duration Timing
(Semester)
% of
final
mark
Resit/resubmission
opportunity
Penalty for late
submission
Notes
             
CONTINUOUS Duration Timing
(Semester)
% of
final
mark
Resit/resubmission
opportunity
Penalty for late
submission
Notes
Assessment 1 Standard UoL penalty applies for late submission. Assessment Schedule (When) :Whole Session  Weekly    35       
Assessment 2 Standard UoL penalty applies for late submission. Assessment Schedule (When) :Whole Session  Weekly    25       
Assessment 3 Standard UoL penalty applies for late submission. Assessment Schedule (When) :Whole Session  Weekly    30       
Assessment 4 Standard UoL penalty applies for late submission. Assessment Schedule (When) :Whole Session  Weekly    10       

Aims

Use and application of quality assurance tools;

Knowledge of the management aspects of quality development.


Learning Outcomes

(LO1) Ability to apply the tools, techniques and principles of Total Quality Management;

(LO2) Appreciation of the application of quality management principles in the development of organisations.

(S1) Communication Skills: Students will have opportunities to develop written communication skills through group discussions and assignments;

(S2) Problem Solving and Decision Making: Students will be challenged to think critically about organisational issues and dilemmas. They will do this by gathering and synthesising information, analysing alternative perspectives and options and presenting a considered opinion or programme of action in their course assessment;

(S3) Numeracy Skills: Students will learn quantitative techniques. Students will have the opportunity to analyse and use financial and statistical data to support business decisions;

(S4) Information and Communication Technology Skills: Students will have opportunities to improve their ICT skills. Students will demonstrate skills in the use of software applications including word processing, visual presentations, data bases, spreadsheets and using the internet for information searches in the course;

(S5) Personal Effectiveness: Students will be encouraged to think critically about theory and practice and to challenge and critique assumptions about the management of people and organisations. In doing so they will be able to recognise and consider issues such as ethical dilemmas, corporate social responsibility, organisational values, leadership approaches and styles;

(S6) Time management. This involves planning scheduled work and meeting assessment deadlines. This will be evident in the students’ independent management of their assignments and coursework and by meeting coursework deadlines.


Teaching and Learning Strategies

Teaching Method 1 - Virtual classroom hours (for online modules)
Notes: Number of hours per week, per student expected in the virtual classroom in discussion, dedicated to group work and individual assessment is 0.

Teaching Method 2 - Non-classroom hours (for online modules)
Notes: Number of hours per week, per student expected for reading, research and other individual work to support engagement in the classroom is 0.


Syllabus

 

Introduction to Total Quality Management: Definition of quality and quality control. Function of quality control in manufacturing management. Costs of quality. Behavioural systems -Quality Circles. Vendor Rating - Kaizen.

ISO9000-2000: Scope and application of ISO9000-2000. Design and implementation of Quality Systems. Auditing requirements of ISO9000-2000. QS-9000.

Acceptance Sampling: Sampling vs 100% inspection. Attribute sampling, operating characteristic curves. Binomial probability. Poisson distribution, conditions for use,effects on OC by variation of sample size and acceptance number. Producer's risk, consumer's risk, AQL, LTPD.

Design of Sampling Plans: Average outgoing quality level. Double and Multiple plans.

EFQM Excellence Model and Benchmarking: Function of the Model. Model Criteria, Principles of Excellence, Excellence Awards, Benchmarking.

Control Charts: Normal distribution, control limits. Constr uction of a control chart. Control charts for variables, MEAN charts, RANGE charts, UAL, UWL, LWL, LAL.

Control Charts for Attributes: Construction of control charts for proportion and numbers defective. CUSUM Charts. Six Sigma Quality.

Advanced Quality Planning: Role of advanced quality planning techniques. Failure Mode Effects Analysis and Quality Function Deployment. Taguchi Loss Function.

Design of Experiments: Role of DOE in manufacturing improvement and process optimisation. Orthogonal arrays and signal to noise ratios.

Reliability Definitions: Reliability of components. Probability density Functions. Reliability of systems using series, parallel and standby models.

Problem Solving Tools: Defining and Mapping Processes, Ishikawa Diagram, PDCA.


Recommended Texts

Reading lists are managed at readinglists.liverpool.ac.uk. Click here to access the reading lists for this module.