Frequently Asked Questions

Where and when do I need to hand in my Student Loan Company notification letter?

The University of Liverpool does not require this letter, your information will be electronically received from the Student Loan Company by the University.

How do I know how much my fees are going to be?

The cost of your tuition fees will depend upon the course you are undertaking and your fee classification. 

For further details please see either your offer letter or the Student Fee Table.

When will I receive my tuition fee invoice?

An invoice will be emailed to you via your University e-mail address in October/November or the start of your course, whichever is the later. 

However, you should not wait for an invoice in order to arrange payment of your tuition fees. 

How do I request a fee reduction due to quarantining?

Please visit: https://liverpool.service-now.com/sas?id=sc_cat_item&sys_id=5a9df4251bb678909b05a7d0b24bcb7f&sysparm_category=3e254a6bdba71c541a12aa805b96190d to request the Quarantine fee reduction, and for further information. 

Do I need to pay my tuition fees before I start my course?

Yes, if you have not taken out a tuition fee loan or are not fully funded by another organisation.  Please see the tuition fee payment page for further details.

Can I pay by instalments?

Yes, you can pay both your tuition and accommodation fees by instalments. 

For tuition, instalment options are dependent upon your level of study and fee status classification.

For accommodation, you must set up an instalment plan through the link above if you wish to pay by instalments.

How do I get a receipt for my payment?

If you have paid via the online payment system, a receipt will automatically be e-mailed to the e-mail address supplied when the payment was made.

If you have paid via CIBC International Student Pay, CIBC will provide confirmation of payment.

If these are not sufficient, please request a receipt a feesenq@liverpool.ac.uk

How do I have my deposit refunded?

Refunds are paid back to the original payer using the same method as the original payment, in the first instance, e.g. if a  parent paid the deposit by credit card, the refund will go back to the parent on the same card.

Please note: Once students have left accommodation, refunds will be received within 6 to 8 weeks

My card/account details have changed, how do I update my accommodation payment plan?

Please re-visit the online payment system (www.liv.ac.uk/feespayment) and submit the plan again through the Accommodation Fees tab with your new details. The system can only load one payment plan, therefore the original one will be automatically void. 

I receive the International Advancement Award/ Postgraduate Loyalty Award. Is this award deducted from my tuition fee?

Both of these awards are deducted from your total tuition fee at start of each academic year. Therefore you just need to pay the remaining amount. If paying by three instalments you deduct the award of your tuition fee and then set up a payment plan for three equal instalments. Please be aware these awards cannot be used for your first instalment.

When I set up my accommodation payment plan, the amount field is 0.00, is this correct?

Yes, the payment plan system allows you to sign a blank mandate- you will receive a payment plan schedule confirming the remaining instalment collection dates and amounts within 48 hours of submitting a new plan. 

My invoice states I have to pay £220.00- can I have a payment plan?

If the amount due is less than £300.00, payment must be made in full.

 

When and how will I hear if I am eligible for the Liverpool Bursary?​

You should hear officially in writing to the address registered with Student Finance by the end of October. If you have not heard by that time, please contact the Bursary Team via feesenq@liverpool.ac.uk

What do I need to do to be assessed for the Liverpool Bursary?

Please ensure you have applied for a means tested loan, and both you and those supporting your application have given consent for the UoL to have access to income details.​ Student Loans Company can be contacted at 0300 100 0607.

For the Liverpool Bursary, I chose Tuition Fee Waiver, or I chose the Cash option in error, how do I rectify this?​

That is not a problem, simply go to https://liverpool.service-now.com/sas@liverpool.ac.uk, click request forms then 'ask for help' and then advise the Bursary Team which option you would prefer, and they will update your account accordingly.​

When are the Liverpool Bursary payment dates?
Bursary Instalment Dates
1st 26.11.21 - 25%
2nd 11.02.22 - 25%
3rd 06.05.22 - 50%
My school are funding my fees, why have I been invoiced?

Please ask your school to email us directly at feesenq@liverpool.ac.uk, providing written confirmation of this funding.

I'm sponsored, why have I been invoiced?

If an external organisation (ie not a friend/relative) is responsible for payment of all or part of your tuition fee, the University will invoice them directly. You must provide the Student Fees Office with an official sponsor letter or purchase order (on official letter headed paper) from your sponsor on or before you register. A new letter relating to each academic year must be provided prior to the start of that year.

Please email proof of sponsorship to feesenq@liverpool.ac.uk.

Proof of sponsorship must show the value and duration (eg one year, three years) of the sponsorship together with the name and address of where the University should send the invoice. The University will keep this letter for its records. If you do not provide this letter, the University will consider you to be self-financing and shall expect you to pay your own fees, using one of the self-financing options. 

As a sponsored student, you are responsible for making sure that your tuition fees are paid. Should your sponsor fail to pay your tuition fees (in line with our terms of trade), the invoice will be cancelled and the debt transferred to your fee account for you to pay directly to the University.

I’m repeating without attendance; will I still receive my loan?

No. If you are registered as repeating without attendance you will not be eligible to receive any support from the SLC for the duration of the academic year.

When making payment for your first instalment, you should first calculate your overall ‘Fee Liability’.

Total Fee charged minus Scholarships/Awards = Fee Liability

Fee Liability @ 60% = First payment, due by the start of the academic session.

Please ensure that you deduct any payments that have already been made, such as a fee deposit, after you have calculated your 60% due.

I am living in private accommodation and my rent is due before my Maintenance Loan is expected to be paid. What do I do?

Students can contact MAG (money@liverpool.ac.uk) who can provide a letter for the landlord to confirm this.

I am receiving a Postgraduate Doctoral Loan from Student Finance England/Wales for my PhD. How do I pay my fees?

Once you receive your invoice from us, please reply with a copy of your notification of entitlement letter from the SLC which shows the payment schedule of your loan. Our team can then arrange a payment plan with you.

My Student Finance was approved for another University before I accepted my offer with Liverpool. How do I transfer my funding to you?

Please email us at feesenq@liverpool.ac.uk with your Student ID Number and Student Support Number for Student Finance – this is found on your notification of entitlement letter on the page where your payment schedule is found. It usually starts with 4 letters e.g SDFU/SFWU/NEST… We will submit a request for your application to be transferred to our University.

What is CIBC International Student Pay?

Why does the University use CIBC International StudentPay? 

We have partnered with Canadian Imperial Bank of Commerce (CIBC) so that you can pay your tuition fees and accommodation costs via an easy-to-use, secure online portal. Using International StudentPay means you can make payments in your preferred currency and via a range of different payment methods. Plus you will have access to preferred foreign exchange rates and you will receive ongoing status updates until your payment is complete.   

 

What kinds of fees can I pay using the portal? 

You can use CIBC International StudentPay for all services billed by the University, including deposits, tuition fee payments and accommodation costs. 

 

Can someone else pay for me? 

Yes, you can designate someone else to pay for you via the portal, such as a parent or other family member. For more information, email: feesenq@liverpool.ac.uk  

 

Who can I contact if I have questions about making a payment? 

If you have questions about billed items and costs, please contact [check named contact or generic UoL email]. 

If you have any queries about making a payment, please contact CIBC International Student Pay by emailing: studenthelp@cibc.com  

 

How can I find out the amount I owe in my local currency? 

Once you have selected your country from the drop-down list in the portal and added the amount you want to pay in British pound sterling (GBP), the quote will display the amount due in your local currency. 

 

Can I pay in any other currency other than my home currency? 

Yes, though we recommend making payments in your home currency due to the preferred foreign exchange rates that CIBC offers. You do have the option of making payments in GBP, USD and CAD along with other major currencies. 

 

What should I do if my local currency is not available? 

CIBC offers access to over 120 different currencies. If your currency is not available, you will be able to complete your transactions via a major currency, such as GBP, EUR, USD and a range of others. 

 

Do I need to include my University of Liverpool student ID number when I make a payment? 

You will need to include your University of Liverpool student ID number for every transaction made via the portal. This will ensure that your payment is easily identified and quickly posted to your student account. 

 

Will my bank allow me to make a payment to CIBC International StudentPay? 

The University of Liverpool has authorised CIBC International Student Pay to receive payments on its behalf and CIBC is able to receive payments from any international bank. If you have any queries about making a payment, please contact CIBC International Student Pay by emailing: studenthelp@cibc.com  

 

How long does it usually take for payments to be deposited in the University’s account? 

On average, payments made via the portal will be deposited in the University’s bank account within two to five working days. If a transaction takes longer than this, please email: studenthelp@cibc.com    

 

How will I know the University has received my payment? 

Once your payment has been received by CIBC International Student Pay, they will forward the GBP amount to the University. You will then receive an email notification from CIBC advising you that your funds have been received and is now being processed by University of Liverpool. 

 

How long will the exchange rate be fixed for different payment transactions? 

Foreign exchange rates are continuously changing. To protect you from this volatility, the exchange rate will be fixed for 72 hours once you begin the CIBC payment process for bank wires (not including weekends and Canadian holidays). 

 

Why do I have to make a payment within 72 hours? 

Foreign exchange rates are continuously changing. To protect you from this volatility, the exchange rate for each CIBC transaction will be fixed for 72 hours once you begin the payment process for bank wires (not including weekends and Canadian holidays). In order to retain this exchange rate you need to complete the bank wire within fixed time period otherwise your transaction may be subject to a different exchange rate. 

 

How will I know when my funds are received? 

You will receive an email notification from CIBC advising you that your funds have been received and processed. 

 

What should I do if information was missed by the local bank when transferring the funds. What do I do? 

Please contact CIBC immediately at studenthelp@cibc.com and provide the following information: 

  • Student name 
  • Student ID 
  • Transaction Reference Number 
  • Date of Transaction 
  • Amount