Estates Maintenance provides maintenance services for all the buildings and engineering services on the University estate including the Halls of Residence, Leahurst Campus and Ness Botanic Gardens.

Up to 600 requests for maintenance are received every week and these are prioritised by staff.

To report a Maintenance fault or request please contact your Building Manager. If you do not have a Building Manager or they are unavailable, please contact the Helpdesk on 0151 793 0000 or

You will be asked for details of the job such as the nature of the fault, the building and specific location. You will then be given a unique job reference number to enable you to track the progress of the job.

You can monitor requests through an on-line portal.

You will need your MWS username and the password issued to you when your access was granted.

Request access

For further information or to request access to online reporting please contact the FM Helpdesk on 0151 794 3000 or