Licensing Adobe Connect

Adobe Connect is now available in two forms. It is important to understand the difference between the two versions of the system to know which is most suitable for your needs.

If you require Adobe Connect to provide a solution that requires access to an online meeting room for up to 100 attendees, please see the steps below for 'Small Groups'.

If you require access to a meeting room for up to 500 attendees, please see the steps below for 'Large Groups'.

University staff members can request a licence which allows the individual to licence create and host Adobe Connect Meeting rooms at any given time for up to 100 attendees who can be both internal users and/or external users.

Limited Licence Numbers

The Univeristy of Liverpool currently has 240 licences available. Adobe Connect licences are expensive and the University reserves the right to recall any licences that are not being actively used.

It is not essential for every user of Adobe Connect to have a licence. Only one person per meeting room requires a licence. Other people (internal and external) can enter the room to join the meeting and can be granted different levels of permissions within the meeting.

Who needs an Adobe Connect Licence?

Anyone who wishes to create and administer their own meeting room and its content will require a licence. When a room is created it will stay 'active' indefinitely until the owner decides to end or delete it.

Error Message

If you have logged into the Adobe Connect homepage, and attempted to create a meeting unsuccessfully and see the error message below - you need to request an Adobe Connect licence by contacting the CSD Service Desk.

 Adobe Connect Licence Error Message

There must be a licence holder in every room

A licence holder must be present at all times, otherwise users will be forced out of the room automatically. 

To request access, please visit the self-service portal.

Select Make a request > AV and video conferencing > Adobe Connect

The licensing terms only allow licences to be allocated to named individual users. A licence cannot be granted to a shared departmental account.

University staff members can request access via the service desk, which allows an individual to host Adobe Connect Meetings based on a shared licence within each faculty.

Only one session can be held at a time per faculty, to reserve an Adobe Connect session you must first login to the system (once you have requested/gained access) and use the in-built calendar booking system. The licence provides access to the system for 500 attendees who can be both internal users and/or external users.

To request access, please visit the self-service portal.

Select Make a request > Support for teaching and learning > Adobe Connect

Who needs to request access to Adobe Connect for Large Group Online Teaching?

Anyone who wishes to host and administer a meeting using their shared faculty meeting room will require access. A session is only 'yours' during the time you have requested its use within the calendar booking system.

There must be a host in every room

A host with approved access must be present at all times, otherwise users will be forced out of the room automatically.