Exchange Online and Outlook on the Web

As part of continual work to enhance University IT services, the Computing Services Department (CSD) is taking the next steps to harness the opportunities of cloud technology by moving some email services to Exchange Online.

In 2019, Microsoft fundamentally changed its licensing model.

Previously, the licence provided blanket use of all Microsoft products for all members of the university. Under the new model, the University has to purchase appropriate licences from three defined levels, which contain different ranges of products. The appropriate licence is then assigned to individual users.

Some staff have been assigned the licence that involves moving their email account in the cloud.

Those staff, whose email account is being moved, are being contacted directly and will be guided through the process.

Having the mailbox in the cloud (Microsoft "Exchange Online") brings a number of benefits, including better integration with other Microsoft products, and enables the University to take the next steps to harness the opportunities of cloud technology.

To find out more about using your email account if it has been moved to Exchange Online, visit the following related knowledge articles:

IMAP not supported

Please note, for security reasons, IMAP is not enabled on Exchange Online. If you use an email client that requires IMAP (e.g. Thunderbird) please change to one that supports Microsoft Exchange, such as Outlook, or use the web version to access your email by logging in at



Outlook will stay the same but instead of Webmail, use Outlook on the Web

After your account has been upgraded, to access your email via the web, you will need to log in via a different route – log in at and click the Outlook app icon. You will then be prompted for your username and password. Remember to enter your username in the format

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