What to do if you have COVID-19 symptoms

Feeling a bit under the weather with…

  • A high temperature? You might feel hot to touch on your chest or back (you do not need to measure your temperature)
  • A new, continuous cough? This means coughing a lot for more than an hour, or 3 or 4 more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • Or a loss or change to your sense of smell or taste? This means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal.

First, you must immediately self-isolate

If you feel unwell and think you have at least one symptom of COVID-19, it’s really important that you immediately self-isolate. This means staying at your normal term-time address and away from others.

You will need to let other members of your household and people you have been in close contact with that they also need to self-isolate, even if they don’t have any symptoms, in line with UK government guidance.

A contact is defined as anybody who you have been in contact with for one minute or longer and within a distance of a metre or less, or for 15 minutes or longer and within a distance of two metres.

Next, book a test

All of our staff and students can book a swab test at the University’s COVID test centre on campus.

It is open from 9am – 5pm every day and you need to book your appointment online. If you have difficulties booking online because of a disability, you can book a test by calling 0151 795 1000. You will need your staff or student ID number handy in the booking process (you can find this on your staff or student card).

Testing is limited to students and staff who are displaying symptoms only. The additional testing service on campus represents a significant investment from the University to keep our campus safe and to reduce demand on NHS services. We are not able to offer testing to anyone without symptoms, members of the general public or anybody who is not part of our university community.

Next, tell us you are unwell

It’s important to let us know you are isolating.


Students can do this by following these steps:

  1. Contact your School Office, who will notify the relevant Area COVID-19 Contact Team within the University. You will be asked for details of your close contacts within the University so they can be contacted. You will also be encouraged to inform your close contacts personally to ask them to self-isolate until you have your test results. You do not need a letter from your doctor.If you live in University halls you should let your hall manager or hall reception know. If you are in private halls of residence, you must inform your halls’ nominated contact. If you are unsure who this is contact the Hall reception.
  2. If you live in private rented accommodation you are not required to let your landlord know, but you will need to inform your housemates, and any other close contacts that they should start to self-isolate (whether or not they have symptoms).
  3. Update your personal information portlet on Liverpool Life to confirm you are isolating
  4. If you are employed you should also let your employer know.
  5. If you need help or support whilst you are isolating please email Student Services on advice@liverpool.ac.uk.












School contacts for students













University staff will need to contact their line manager and those working on campus will also need to contact  their area COVID Contact Team. You will be provided with these contact details on your return to campus. COVID Contact Teams will then need to notify the Campus Support Team (2222) as a matter of urgency. You can find more details about this process on our Health and Safety Intranet.

Continue to self-isolate until you get your test results

You should receive the results of your test within 24 hours by text and email.

If it is positive you will need to self-isolate for 10 days and anyone you have been in close contact with will need to isolate for 14 days from the day your symptoms started.

You will also need to let us know your test results (whether they are positive or negative) by contacting all the people you notified of your symptoms.

If you are a student, you should also update the Personal Information portlet on Liverpool Life to tell us that you are studying remotely. This means that when we are looking at attendance records, we know that you will not be attending face-to-face sessions on campus.  The people you live with and your close contacts who are students should also update their status on Liverpool Life too.  Don’t forget to change it back again when you stop self-isolating. If you feel too unwell to study, email your School Support Office to let them know that you are ill and keep a copy of the email. If you feel able to study you should continue to attend the sessions that you can remotely.

You might get a call from NHS Test and Trace Services. This is nothing to worry about – just follow the advice they give you to keep yourself and others safe.

If your test is negative you, anyone you live with and anyone you identified as a close contact can stop isolating providing you are feeling well.

Back to: Coronavirus (COVID-19) safety